In the unlikely event you should be dissatisfied with our products and services, we have a customer complaint procedure in place. Get in touch with us and we will do our best to ensure any issue is resolved quickly and effectively.
We are TrustMark registered (more info here), which offers our customers some extra support should any dispute arise.
Using TrustMark Alternative Dispute Resolution Service: By law we are required to inform you that TrustMark provides an alternative dispute resolution service that would be competent to deal with your dispute. We have chosen to participate in the TrustMark alternative dispute resolution service, and as such, should you wish to use this service, you must do so by sending an email to: Disputes@TrustMark.org.uk, by telephoning: 0333 555 0334 or by writing to TrustMark at TrustMark House, 5 Prisma Park, Berrington Way, Basingstoke, Hants, RG24 8GT. More details on the process here.